2025 Comparison · Surgical Slot Recovery
CaseFlow vs Phreesia
Phreesia is the gold standard for digital intake. CaseFlow is the only platform built to recover lost OR revenue when a slot cancels.
Phreesia is the gold standard for digital intake. CaseFlow is the only platform built to recover lost OR revenue when a slot cancels.
We've kept this honest. Where Phreesia wins, we say so.
| Feature | CaseFlow | Phreesia |
|---|---|---|
| Surgical slot auto-fill Auto-scores waitlist and fills a canceled slot in <60 seconds via SMS — first YES wins. |
✓ Core product. Sub-60s fill time. | ✗ No slot-fill engine. Intake only. |
| Cancellation waitlist ranking Readiness-weighted priority score: procedure match, distance, last-contacted recency. |
✓ Configurable scoring weights. | ~ Basic cancellation list; no readiness score. |
| EHR integrations (15+) Native read/write with ModMed, athenahealth, eClinicalWorks, and 12 more. |
✓ ModMed, athenaPractice, eCW, + 12 more. | ✓ 50+ integrations — intake focus, not OR scheduling. |
| Wave-based fill cron Tier-1 → Tier-2 → Tier-3 blast waves with per-tier timeout before escalation. |
✓ T1/T2/T3 with configurable timeout. | ✗ Not offered. |
| Recovered Revenue KPI Real-time P&L dashboard: slots filled, est. revenue recovered, OR utilization %. |
✓ Per-practice + PE/MSO rollup. | ✗ Revenue dashboards are billing-side, not OR recovery. |
| PE/MSO multi-site pricing tier Network-level contracts with platform rollup dashboards and white-label reporting. |
✓ Platform plan — per-practice + network. | ~ Enterprise contracts available; OR recovery not tracked. |
| Pay-Per-Recovery option No monthly base fee — pay only when a slot is successfully filled. |
✓ Available on all tiers. | ✗ Subscription only. |
These are real strengths — not hedges. Know what you're choosing.
No. Phreesia is an intake and registration platform — it does not have a waitlist scoring engine or a slot auto-fill workflow. When a surgical slot cancels, staff must manually contact patients on a waitlist. CaseFlow automates that entire process in under 60 seconds.
Phreesia integrates with scheduling systems but does not own OR block optimization, cancellation recovery, or surgical slot fill logic. It is positioned upstream of the surgical workflow — intake and registration — not inside the OR schedule.
Phreesia solves the patient access problem before surgery (digital intake, eligibility). CaseFlow solves the revenue recovery problem after a cancellation happens (auto-fill, waitlist blast, recovered revenue P&L). They serve different moments in the surgical workflow and can coexist in the same practice.
CaseFlow is the only purpose-built surgical slot recovery platform. It scores your waitlist, sends tiered SMS blasts, and fills canceled slots in under 60 seconds — with a pay-per-recovery pricing option so you only pay when it works.
Upload your last 90 days of OR schedule. CaseFlow runs the backtest and shows you exactly how many slots would have been recovered — before you commit to anything.