2025 Comparison · Surgical Slot Recovery
CaseFlow vs Luma Health
Luma Health is built for outpatient scheduling. CaseFlow is built for surgical OR slot recovery — readiness scoring, tiered blast waves, and recovered revenue P&L in one platform.
Luma Health is built for outpatient scheduling. CaseFlow is built for surgical OR slot recovery — readiness scoring, tiered blast waves, and recovered revenue P&L in one platform.
We've kept this honest. Where Luma Health wins, we say so.
| Feature | CaseFlow | Luma Health |
|---|---|---|
| Surgical slot auto-fill Auto-scores waitlist and fills a canceled slot in <60 seconds via SMS — first YES wins. |
✓ Core product. Sub-60s fill time. | ~ Luma has a waitlist fill feature — not surgical-lane specific. |
| Cancellation waitlist ranking Readiness-weighted priority score: procedure match, distance, last-contacted recency. |
✓ Configurable scoring weights. | ~ Chronological or simple prioritization; no readiness-weighted scoring. |
| EHR integrations (15+) Native read/write with ModMed, athenahealth, eClinicalWorks, and 12 more. |
✓ ModMed, athenaPractice, eCW, + 12 more. | ✓ Strong EHR breadth; primary care oriented. |
| Wave-based fill cron Tier-1 → Tier-2 → Tier-3 blast waves with per-tier timeout before escalation. |
✓ T1/T2/T3 with configurable timeout. | ✗ No tiered escalation cron. |
| Recovered Revenue KPI Real-time P&L dashboard: slots filled, est. revenue recovered, OR utilization %. |
✓ Per-practice + PE/MSO rollup. | ✗ No OR recovery revenue dashboard. |
| PE/MSO multi-site pricing tier Network-level contracts with platform rollup dashboards and white-label reporting. |
✓ Platform plan — per-practice + network. | ~ Multi-location available; no surgical platform rollup. |
| Pay-Per-Recovery option No monthly base fee — pay only when a slot is successfully filled. |
✓ Available on all tiers. | ✗ Subscription only. |
These are real strengths — not hedges. Know what you're choosing.
Luma has a waitlist feature designed for outpatient appointments. It is not purpose-built for surgical OR slot recovery — it lacks readiness-weighted scoring, wave-based blast crons, and the recovered revenue P&L dashboard that surgical PE/MSO groups need to track ROI.
Luma is built for outpatient scheduling workflows — it is excellent at general appointment waitlist management. CaseFlow is built exclusively for surgical slot recovery: OR-specific waitlist scoring, tiered SMS blast waves, sub-60-second fill time, and a recovered revenue KPI dashboard for PE/MSO platforms.
CaseFlow is the purpose-built alternative for surgical and ASC slot recovery. The key difference: CaseFlow scores readiness (procedure match, distance, last-contact recency), fires tiered blast waves, and gives you a per-slot recovered revenue audit trail. Luma's waitlist is designed for outpatient PCP appointments, not high-revenue OR blocks.
Yes. CaseFlow integrates with 15+ surgical EHRs including ModMed, athenahealth, eClinicalWorks, and others commonly used by the orthopedic and ASC groups Luma also serves.
Upload your last 90 days of OR schedule. CaseFlow runs the backtest and shows you exactly how many slots would have been recovered — before you commit to anything.