Dermatologic Surgery

CaseFlow for Dermatologic Surgery

No-show prevention and same-day slot fill for Mohs, excisional, and cosmetic surgery practices. One no-show doesn't burn your whole OR day anymore.

Mohs · Excisional · Cosmetic · PE-Backed Networks
The Math

One no-show burns the whole OR day

Dermatologic surgery runs in series — Mohs stages, excisions, and closures are booked back-to-back. When a patient doesn't show, you're not just missing one slot. You're standing idle while a full day of reimbursement walks out the door.

15%
Industry No-Show Rate
Dermatologic surgery averages double the outpatient orthopedic rate
$1,800+
Avg Mohs Case Value
Per case, before pathology and reconstruction
$0
Recovery Without CaseFlow
Phone tag is too slow — standby patients never get the call in time
Annual no-show loss · 50-location network
$0
50 locations × 5 cases/week × 52 weeks × 15% no-show rate × $1,800 avg case

Customize: 50 locations · 5 cases/week · 15% no-show rate

Same-Day Fill

Fills in minutes. No phone calls.

When a cancellation hits, CaseFlow blasts the qualified waitlist immediately. First YES wins — and the slot is filled before your front desk even picks up the phone.

1
Cancellation hits
Automated detection triggers waitlist query
→
2
Waitlist ranked
By priority, procedure type, and readiness status
→
3
SMS blast sent
First YES fills the slot — staff sees the winner in real time
Specimen Pathology Loop

Mohs coordination without leaving the schedule

CaseFlow's specimen pathology loop keeps Mohs cases moving from excision through lab to surgeon sign-off — all inside the same workflow. No phone calls. No lost specimens. No delays.

Purpose-built for derm surgery

CaseFlow's pathology coordination ships as a standard feature — multi-stage tracking from specimen collection through surgeon review, with automatic patient SMS for benign results and gated escalation for malignancy.

  • Per-container labeling with unique lab link
  • HIPAA audit trail — every status transition logged
  • Benign auto-notify; malignant gated to surgeon call
  • Aging alerts: 7-day overdue + malignant 24h unreviewed hard alert
  • Network rollup KPI tile for MSO dashboards
Shipped Feature ✓ Live
Full Platform

Everything a derm surgery program needs

Not just no-show recovery — a complete patient communication system that covers the entire surgical journey.

📋

Pre-Op Protocol

Automated checklists, anticoagulant hold reminders, and surgical prep instructions sent automatically. No-show risk scoring flags high-risk cases 72 hours out.

🔁

Waitlist Backfill

Ranked standby list with SMS blast. First YES wins the slot. Fills in under 60 minutes — not the 2–3 days of manual phone calls.

🧪

Specimen Pathology Loop

Multi-stage Mohs coordination: container tracking, lab destination, surgeon review kanban, aging alerts, bilingual patient notification. Already shipped.

🏥

Post-Op Triage Inbox

Day 1/3/7 SMS check-ins catch complications early. Red-flag replies route directly to surgeon inbox. Bilingual EN/ES.

📊

Portfolio KPI Dashboard

Multi-location MSO rollup: no-show rate, fill rate, pathology overdue count, post-op triage flags. Board-ready without the manual work.

💳

Deposit Engine

CPT-tiered deposit collection with waive-with-audit trail. Paid deposits correlate with 18-point lower cancellation risk. Bariatric default $1K, Mohs $500.

ROI by Subspecialty

The math varies by procedure type

Mohs, excisional, and cosmetic surgery have different case values, cash mixes, and no-show patterns. Here's how CaseFlow performs across each.

Subspecialty Avg Case Value No-Show Rate Annual Impact per Location
Mohs Surgery Highest ROI $1,800+ 15% $70,200 / yr
Excisional Surgery $900–$1,200 12% $28,000–$37,000 / yr
Cosmetic (high cash mix) $1,000–$3,000 8–10% $20,800–$78,000 / yr

Annual impact = 5 cases/week × 52 weeks × no-show rate × avg case value. Assumes 40% recovery rate with CaseFlow.

ROI Calculator

See the math for your network

Plug in your location count and case volume to see what CaseFlow is worth in a year.

Annual Recovery Potential
$1.4M
50 locations × 5 cases × 52 weeks × 15% × $1,800
FAQ

Common questions from derm surgery programs

Mohs patients on anticoagulants (warfarin, DOACs, aspirin, clopidogrel) require documented hold protocols before surgery. CaseFlow sends an automated reminder 72 hours before the appointment that includes the specific hold instructions for their medication — reviewed and approved by your medical director during onboarding. Confirmation responses are logged per patient, and your office receives a flagged alert if a patient hasn't confirmed before the appointment.
When a Mohs slot opens, CaseFlow queries the waitlist for qualified standby patients who have been cleared, confirmed escort, and completed pre-op prep for that slot length. Patients are contacted in priority order (clinical urgency → waitlist seniority). The SMS includes the specific time window, and the first patient to confirm within the reply window wins the slot. The process typically resolves within 30–60 minutes.
It's live. The specimen pathology loop shipped in 2025 and is in production use today. It covers per-container tracking, lab destination assignment, surgeon review kanban, aging alerts for overdue specimens and malignant cases unreviewed past 24 hours, bilingual patient notification for benign results, and a full HIPAA audit trail with CSV export per case.
Yes. CaseFlow is built for PE-backed dermatology networks from the ground up — multi-location onboarding, centralized protocol templates, and portfolio-level KPI dashboards are core features, not add-ons. Each location has its own patient population and waitlist, while the MSO-level dashboard aggregates no-show rates, slot recovery rates, and post-op complication flags across all sites. Setup can be staged by region.
Most single-location programs are configured and running within 5–7 business days. Multi-location rollouts are staged — typically launch the first 5–10 locations in two weeks, then expand by cohort every 2–3 weeks. We work with your surgeons to configure the pre-op protocol, anticoagulant hold list, standby matching criteria, and post-op wound care cadence during onboarding.
See also: Mohs Deep-Dive · US Dermatology Partners · Spine Surgery · All Specialties · Pricing →

At 50 Mohs locations, a 3% reduction in no-show rate is worth $1.4M a year.

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