Every patient SMS classified in milliseconds. DVT, SSI, fever, neuro change — severity-scored 0-100. On-call surgeon alerted within 60 seconds. Full audit trail.
No EHR integration required. Works with any post-op check-in cadence.
Patient responds to CaseFlow's Day 1/3/7/14/30 check-in. No app. No login. Pure SMS.
Patient (Day 3 post-op)
"my calf is really swollen and warm, worried"
CaseFlow's classifier matches against 10+ surgical complication categories with specialty-weighted scoring.
On-call surgeon gets SMS + voice alert with patient name, procedure, day post-op, and exact quote.
🚨 CaseFlow URGENT
Maria G. (TKR, Day 3) needs immediate attention. Classification: DVT. Score: 88/100. Patient said: "calf is swollen and warm"
Each category has specialty-specific scoring weights. Ortho DVT scores higher. Bariatric GI obstruction scores higher.
Calf swelling, warmth — elevated score post-knee/hip
Purulent discharge, wound redness, fever at incision
Uncontrolled bleeding, expanding bruise
New numbness/weakness — critical post-spine
Temperature signal, bilingual (fiebre)
Wound opening, sutures/staples out
Extra doses, ran out of medication
No void 8+ hours — common post-joint replacement
No bowel movement, abdominal distension — bariatric priority
Non-specific worry about incision appearance
Mild, manageable — standard recovery pattern
Doesn't fit category — human review queued
Spanish-speaking patients send red flags in Spanish. CaseFlow classifies them. Staff sees the English label. No translation delay.
Patient SMS
"Mi pantorrilla está hinchada y caliente desde ayer"
CaseFlow Classification
DVT · Score 85/100
Signal: pantorrilla caliente (calf warmth) · Post-hip bump applied
Auto-response to patient (Spanish)
"Un miembro del equipo del Dr. García le está llamando ahora. Por favor, conteste."
Every classification, escalation, and resolution logged with timestamp. Downloadable on demand.
Triage volume, escalation rate, mean-time-to-acknowledge, false-positive rate. Updated in real time.
PE/MSO networks see triage escalations per 1,000 cases across all member practices. One view, all locations.
Yesterday's triage escalations and outcomes land in the Practice Manager's daily email brief before 9am.
CaseFlow catches it in milliseconds. No EHR integration. No app for patients. SMS-native.