Published orthopedic research shows pre-surgery deposits cut no-show rates 30–50%. CaseFlow ships it end-to-end in 10 minutes.
10%
Avg Surgical No-Show Rate
100 cases/mo × 10% = 10 empty OR slots
-50%
No-Show Reduction with Deposits
Published orthopedic literature, 2019–2023
$30K
Monthly Revenue Recovered
5 slots × $6K avg case value = $30K/mo
When a procedure matching your deposit policy is scheduled, CaseFlow sends the patient an SMS with a tokenized deposit link. No staff action needed.
The deposit page is mobile-first, bilingual (English/Spanish), and uses Stripe Payment Element. Pays directly to your practice bank account via Stripe Connect.
Unpaid deposits trigger escalating SMS reminders. The T-24h message explicitly warns the slot may be released — maximizing urgency without manual follow-up.
CaseFlow's Cancellation Prediction Engine immediately updates when a deposit is paid. Paid patients drop out of the high-risk queue. Unpaid patients at T-7d gain +10 risk points.
Surgery completed → deposit applied to balance. Practice-side cancel → auto-refund via Stripe. Patient no-show → forfeit per your configured policy, logged for review.
| Capability | CaseFlow | Artera | Luma Health |
|---|---|---|---|
| Pre-surgery deposit collection | ✅ | — | — |
| Stripe Connect (direct to practice bank) | ✅ | — | — |
| Mobile-first tokenized payment page | ✅ | — | — |
| Bilingual (EN/ES) | ✅ | — | — |
| T-7d / T-3d / T-24h SMS escalation | ✅ | — | — |
| Risk score integration (deposit signal) | ✅ | — | — |
| Auto-refund on practice cancel | ✅ | — | — |
| Forfeit policy on no-show | ✅ | — | — |
| Per-practice deposit amount + policy | ✅ | — | — |
| 2.5% platform fee (no monthly surcharge) | ✅ | — | — |
Setup takes 10 minutes. Stripe Connect onboarding is built in — no dev work needed.