Every no-show is a player who isn't back on the field and a slot that paid for itself.
CaseFlow keeps your surgical calendar full, your patients prepped, and your post-op recovery on track.
Sports med patients — especially ACL candidates — often start pre-hab before surgery. CaseFlow tracks PT progress pre-op, confirms surgical clearance, sends NPO instructions, and runs the day-before confirmation sequence. When a patient hasn't completed their pre-op PT milestones, CaseFlow flags it before the OR date — not after you've already blocked the slot.
After ACL reconstruction or meniscectomy, PT compliance is the single biggest variable in return-to-play timelines. CaseFlow runs post-op check-ins aligned to your protocol (Day 1/7/14/30/60) and flags patients who skip sessions. Return-to-play check-ins at key milestones (first PT visit, quad activation, ROM milestones) keep your outcomes clean and your referral network confident in your practice.
When an ACL or meniscectomy case cancels — especially during a pre-season window — you need that slot filled today, not next week. CaseFlow's waitlist pulls patients by procedure type and surgical readiness, confirms availability within hours, and fills the slot before your surgical coordinator finishes their lunch.
Sports medicine auth denials spike before summer and fall pre-season — exactly when your OR is most valuable. CaseFlow tracks every payer authorization per case, auto-chases payer contacts when surgery is within 7 days and no decision has arrived, and fires a patient SMS the moment approval clears. When a denial hits inside 14 days, the waitlist blast fires automatically — the slot doesn't go dark. See it on the demo page →
On-field and workplace injuries generate WC claims that most sports medicine practices track in spreadsheets. CaseFlow tracks adjuster comms, auto-chases adjusters after 5 business days, logs IME scheduling and outcomes, and surfaces WC fee schedules for CA, TX, FL, NY + 6 more states so you know before accepting a carrier's check if you're being underpaid. Open WC auth at T-7d raises the case's cancellation risk score automatically. See WC/Auto Tracker →
A missed sarcoma biopsy result is a career-ending lawsuit. CaseFlow logs every OR specimen from the moment it leaves the operative field, generates a unique lab link per container, and fires surgeon alerts when results are >7d outstanding or malignant results sit unreviewed for >24h. Surgeons mark reviewed and send the patient a bilingual result SMS in one click — abnormal findings are always gated to a personal call first. Full HIPAA audit trail exportable per case for malpractice carriers. See Pathology Queue demo →
Every other no-show lever works through communication. Deposits add financial skin in the game — the only proven mechanic that closes the last 30% of stubborn no-shows. CaseFlow collects a configurable pre-surgery deposit (ACL reconstruction: $500, shoulder arthroscopy: $250, revision surgery: $1,000) via Stripe Connect directly to your practice bank account. Auto-reminders at T-7d, T-3d, and T-24h. Case completed → deposit auto-credited to OOP balance. No-show → forfeit per your tiered policy. Paid deposit drops the patient's cancellation risk score 18 points immediately — moving them out of the high-risk queue. See Deposit Engine →
High-volume arthroscopy blocks and ACL reconstruction schedules only work when slots stay full. One cancellation during pre-season doesn't just cost the case — it costs the rebook window.
| Procedure | Avg. ASC Facility Revenue | Cancellation Impact |
|---|---|---|
| ACL reconstruction | $10,000–$12,000 | High — pre-season windows are tight; rebook delay = lost athlete |
| Knee meniscectomy (arthroscopy) | $4,000–$6,000 | Moderate — volume-dependent; short cases absorb into schedule |
| Rotator cuff repair (arthroscopic) | $8,000–$12,000 | High — seasonal surgery patients; cancellations cluster in winter |
| Shoulder instability / labral repair | $7,000–$10,000 | Moderate — younger patient population, high engagement |
| MPFL reconstruction | $9,000–$11,000 | High — procedure-specific; waitlist needs to match |
| ASC facility revenue estimates. Actual reimbursement varies by payer and contracting. Sources: ORTHOWORLD ASC data, Medicare Part B claims 2013–2022. | ||
"We had a scheduler who spent her whole morning calling ACL waitlist patients — and half the time they'd already scheduled elsewhere by the time she reached them. Now CaseFlow fires the outreach automatically, patients confirm in minutes, and we're filling those slots same-day. The scheduler handles exceptions, not the manual work."
Sports medicine practices collect outcome data at Day 30/90/180/365 via bilingual SMS — no app, no staff work. Scores are benchmarked against population norms. Surgeon scorecards and cohort trend charts included.
See PROMs instruments →CaseFlow tracks par levels across your sports medicine implant inventory — Arthrex anchors, TightRope kits, FastFix meniscus repair, BTB and hamstring ACL systems. When any SKU hits par, it auto-fires a reorder PO to your rep via SMS and email with a one-click confirmation link. An athlete's case is never delayed because someone forgot to check the supply room.
When an ACL or shoulder scope is scheduled, CaseFlow auto-orders the hinged brace and crutches, fires a bilingual training video SMS at T-7d, and chases the vendor at T-7d / T-3d / T-24h. If the patient reports the brace didn't arrive, your care team is alerted instantly. Return tracking closes the rental loop post-op.
Start with a live sandbox — no signup required, see exactly how CaseFlow fits into your practice's workflow.