Representative scenario: This case study is a composite based on industry benchmarks and typical CaseFlow pilot outcomes. Specific metrics are illustrative. Individual results vary based on specialty, cancellation pattern, and waitlist depth.
The Situation
What was happening before CaseFlow
A 6-OR urology group was averaging 4 unplanned OR vacancies per week. Their prior process was for the scheduling manager to manually call patients — averaging 45 minutes per slot attempt with low success rates.
The Cancellation Scenario
How a typical slot fill played out
T+0
Cancellation received. Case falls out of the schedule.
T+2m
CaseFlow fires. Readiness-weighted waitlist scored in real-time. Top 3 candidates identified. Bilingual SMS sent simultaneously.
T+varies
A robotic prostatectomy case scheduled for 2 PM cancelled at 9:22 AM. CaseFlow scored the waitlist, identified three pre-cleared candidates, and sent targeted SMS. The replacement case was confirmed by 10:47 AM.
First YES
Slot filled. Avg fill time for this practice: 2.1h. OR schedule protected.
The Math
Revenue recovery calculation
Cases filled (pilot period)
17
Avg reimbursement per case
$16,706
Confidence factor (attribution)
86%
Estimated gross recovered
$284,000