Representative scenario: This case study is a composite based on industry benchmarks and typical CaseFlow pilot outcomes. Specific metrics are illustrative. Individual results vary based on specialty, cancellation pattern, and waitlist depth.
The Situation
What was happening before CaseFlow
A dedicated spine surgery center with 4 ORs was experiencing a 19% cancellation rate driven largely by insurance authorization gaps identified too late. Slots were routinely sitting empty for same-day cases.
The Cancellation Scenario
How a typical slot fill played out
T+0
Cancellation received. Case falls out of the schedule.
T+2m
CaseFlow fires. Readiness-weighted waitlist scored in real-time. Top 3 candidates identified. Bilingual SMS sent simultaneously.
T+varies
Authorization denial came in at 6:15 AM for a lumbar fusion case. CaseFlow's waitlist engine fired within 4 minutes, tiering candidates by readiness score. A pre-authorized replacement candidate confirmed at 7:52 AM.
First YES
Slot filled. Avg fill time for this practice: 2.4h. OR schedule protected.
The Math
Revenue recovery calculation
Cases filled (pilot period)
11
Avg reimbursement per case
$17,182
Confidence factor (attribution)
85%
Estimated gross recovered
$189,000