Representative scenario: This case study is a composite based on industry benchmarks and typical CaseFlow pilot outcomes. Specific metrics are illustrative. Individual results vary based on specialty, cancellation pattern, and waitlist depth.
The Situation
What was happening before CaseFlow
A solo podiatric surgeon with two weekly ASC days was losing roughly $6,000 per cancelled slot with no systematic recovery process. Cancellations within 48 hours were essentially unrecoverable with their manual process.
The Cancellation Scenario
How a typical slot fill played out
T+0
Cancellation received. Case falls out of the schedule.
T+2m
CaseFlow fires. Readiness-weighted waitlist scored in real-time. Top 3 candidates identified. Bilingual SMS sent simultaneously.
T+varies
A bunionectomy case cancelled 26 hours before the scheduled time. CaseFlow's bilingual SMS blast went to 11 waitlist candidates. Six responded within 15 minutes; the top-scored patient confirmed in 47 minutes.
First YES
Slot filled. Avg fill time for this practice: 1.2h. OR schedule protected.
The Math
Revenue recovery calculation
Cases filled (pilot period)
9
Avg reimbursement per case
$6,889
Confidence factor (attribution)
91%
Estimated gross recovered
$62,000