The Situation
What was happening before CaseFlow
A high-volume ophthalmology ASC running 8 rooms for cataract and retina cases had an aggressive scheduling pace — when one case fell out, the ripple effect cascaded through the day. They needed sub-60-minute fills to prevent downstream delays.
The Cancellation Scenario
How a typical slot fill played out
T+0
Cancellation received. Case falls out of the schedule.
T+2m
CaseFlow fires. Readiness-weighted waitlist scored in real-time. Top 3 candidates identified. Bilingual SMS sent simultaneously.
T+varies
A cataract extraction cancelled at 7:15 AM. CaseFlow fired the waitlist SMS at 7:17 AM. The waitlist had 47 pre-screened candidates. First YES came in at 7:29 AM — 14 minutes total. Case started on schedule.
First YES
Slot filled. Avg fill time for this practice: 0.7h. OR schedule protected.
The Math
Revenue recovery calculation
Cases filled (pilot period)
38
Avg reimbursement per case
$11,668
Confidence factor (attribution)
92%
Estimated gross recovered
$443,000