Representative scenario: This case study is a composite based on industry benchmarks and typical CaseFlow pilot outcomes. Specific metrics are illustrative. Individual results vary based on specialty, cancellation pattern, and waitlist depth.
The Situation
What was happening before CaseFlow
A high-volume GI endoscopy center running 10 rooms was losing substantial capacity to same-day cancellations driven by bowel prep non-compliance. Their waitlist was 300+ patients deep but had no scoring system for readiness.
The Cancellation Scenario
How a typical slot fill played out
T+0
Cancellation received. Case falls out of the schedule.
T+2m
CaseFlow fires. Readiness-weighted waitlist scored in real-time. Top 3 candidates identified. Bilingual SMS sent simultaneously.
T+varies
Four colonoscopy cases cancelled between 5:30–6:00 AM on the same morning. CaseFlow scored all 300+ waitlist entries overnight, identified 12 prep-ready candidates within driving distance, and filled 3 of 4 slots before 7:30 AM.
First YES
Slot filled. Avg fill time for this practice: 0.9h. OR schedule protected.
The Math
Revenue recovery calculation
Cases filled (pilot period)
41
Avg reimbursement per case
$12,707
Confidence factor (attribution)
88%
Estimated gross recovered
$521,000