Representative scenario: This case study is a composite based on industry benchmarks and typical CaseFlow pilot outcomes. Specific metrics are illustrative. Individual results vary based on specialty, cancellation pattern, and waitlist depth.
The Situation
What was happening before CaseFlow
A bariatric surgery program had a notoriously high no-show rate driven by pre-op clearance delays. Cases fell through because patients arrived without completed cardiac or pulmonary clearances — known issues, but no system to flag them 72 hours out.
The Cancellation Scenario
How a typical slot fill played out
T+0
Cancellation received. Case falls out of the schedule.
T+2m
CaseFlow fires. Readiness-weighted waitlist scored in real-time. Top 3 candidates identified. Bilingual SMS sent simultaneously.
T+varies
A sleeve gastrectomy patient missed their pre-op cardiac clearance deadline. CaseFlow's at-risk scoring flagged the case at T-72h, triggered an automated chase, and when the case still fell through, filled the slot from the readiness-scored waitlist in 3.1 hours.
First YES
Slot filled. Avg fill time for this practice: 3.1h. OR schedule protected.
The Math
Revenue recovery calculation
Cases filled (pilot period)
8
Avg reimbursement per case
$18,250
Confidence factor (attribution)
83%
Estimated gross recovered
$146,000