Multi-state rollup dashboard. Prior-auth approval rates by center. WC adjuster response time by geography. RFA/SCS conversion funnel. Lien aging by payor.
At 50+ centers, the operational data problem is fundamentally different from a solo practice. You need network-wide visibility, center benchmarking, and board-pack-ready exports. CaseFlow was built for exactly this operating layer.
| KPI | Why It Matters at Rollup Scale |
|---|---|
| Core Prior-auth approval rate by center | Identifies which centers have payer relationship issues. At 100+ centers, a 5% improvement in approval rate = ~$500K–$800K in annual revenue recovered. Flags operational drift before it compounds. |
| Core WC adjuster response time by state | Lien aging is a receivables visibility problem for PE boards. CaseFlow auto-chases at T-5 non-response and tracks 30/60/90/120+ day buckets by payer across every center in the network. |
| Core RFA/SCS conversion funnel | Tracks consult → auth → procedure → reactivation rate. The RFA reactivation window (epidural repeat-treatment at 6–12 months) is one of the highest-value follow-on revenue streams in pain management. |
| Lien aging by payor (30/60/90/120+) | Board-level receivables visibility. NSPC alone has ~40% WC/auto/PI case mix — the highest of any pain platform nationally. Lien lapse rate of 18% at scale is a nine-figure leak if unaddressed. |
| Same-day add-on fill rate by fluoro suite | Utilization efficiency KPI. Pain management suites run 6–8 cases/hour at $3,200–$4,800/hr fully loaded. Every dark 15-min slot = $533–$800 in direct margin. 120 centers × 2 suites × 1 dark slot/day = ~$56.8M/yr. |
| Bilateral/contralateral reactivation rate | Revenue from repeat-treatment windows. Epidural RFA bilateral cases, SCS contralateral upgrades — the T+30/90 day reactivation window is measurable and actionable, not just "patient lost to follow-up." |
"EBITDA per center improves when WC lien recovery + prior-auth denial rate + slot fill rate all move 5%. That's the lever. CaseFlow moves all three simultaneously."
One dashboard. Every center. Prior-auth rates, WC response times, fluoro fill rates, and RFA/SCS conversion funnels across your full network.
See which centers are above or below network average on every KPI. Flag operational drift before it compounds into a board issue.
One-click PDF export of all KPIs, anonymized for external board distribution. Investor reporting-ready — no manual data pulling.
Tracks epidural/RFA repeat-treatment windows (T+30/90 day). Auto-identifies bilateral candidates and fires SMS outreach to fill the next slot.
Every case scored daily with AI cancellation risk. Waitlist SMS blast fires the moment a slot opens. First YES wins — fully automated.
Adjuster chase cadence auto-triggers at T-5 non-response. Lien aging buckets by payer across all 120+ centers. Revenue in limbo → revenue recovered.
We built a page for National Spine & Pain Centers CEO Doug Wisor — with NSPC-specific metrics, dollar impacts, and case mix data. The same treatment for your organization takes 48 hours.
See the NSPC example page →We pull 90 days of scheduling data from your back-office system, quantify the exact gap across WC lien aging, prior-auth denials, and fluoro-suite utilization, and show you the recoverable revenue — in 20 minutes.
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