Last-minute no-show? 3 patients already cleared and waiting since 6 AM.

Common Questions

• How is this different from my EHR's scheduling module?
  Your EHR flags open slots but doesn't fill them. CaseFlow integrates with your schedule, scores your waitlist on clearance readiness (auth, labs, pre-op clearance), and fires a personalized SMS to the most-ready patient — automatically. Your staff doesn't make 20 phone calls.
• What about HIPAA compliance?
  CaseFlow is fully HIPAA-compliant. SMS templates are generic until patient confirmation. No patient data is stored on consumer-facing systems. We sign Business Associate Agreements (BAAs) with all pilot practices.
• What if the pilot doesn't produce results?
  The pilot auto-cancels at 14 days — no charge beyond the $495 setup. You keep access to any recovered revenue data. But in practice, most pilots fill their first cancelled slot within 3 days of going live.
• Do I need IT approval to integrate?
  CaseFlow uses read-only schedule access via Athena, eClinicalWorks, ModMed, and Greenway — no IT approval cycle required. We provide a data export template and can import your waitlist directly.
• What happens after the 14-day pilot?
  You choose: upgrade to $2,495/month, switch to pay-per-recovery ($250/slot), or cancel. No pressure. If you upgrade, the $495 is credited toward month 1.
• What about patients who aren't NPO?
  That's exactly what the Standby Protocol solves. Instead of scrambling the morning of a cancellation to find a fasted patient, CaseFlow identifies your top 3 waitlist candidates the night before at 8 PM — sends NPO instructions, pre-clearance steps, and insurance verification automatically. By 6 AM, you have 3 confirmed NPO patients waiting by their phone. The NPO objection is gone before it starts.