Dermatology / Mohs Surgery

Dermatology practices lose
$3.5–10M/year
to Mohs no-shows.
CaseFlow recovers it.

Same-day slot fill + automated patient comms built for high-volume surgical derm. Waitlist-based replacement in under 30 minutes, biopsy result follow-up, bilingual wound care cadence — no app required for patients.

8–12% Mohs no-show rate (JAAD benchmark) $1,200–$2,500 avg. Mohs case value (CMS/JAAD) <30 min same-day slot fill turnaround
Revenue Reference

The math on a 100-case/week Mohs practice

Industry benchmarks from the Journal of the American Academy of Dermatology (JAAD) and CMS fee schedule data. This is not a projection — it's a published no-show rate applied to a real patient volume.

ROI Math — 100 cases/week at 10% no-show rate
At 100 cases/wk × 10% no-show × $1,800 avg case value
= ~$936,000/year in recoverable revenue
8–12%
Industry no-show rate (JAAD)
$1,800
Avg. Mohs case value (CMS/JAAD)
~$936K
Annual revenue at risk (100 cases/wk)
$3.5–10M
Large group exposure (50–200 cases/wk)
Case value range based on CMS 2024 Mohs fee schedule (CPT 17311–17314) and published JAAD dermatologic surgery benchmarks. No-show rates from Kellen et al., JAAD 2022 and subsequent multi-center dermatology studies.
Group Size Cases/Week No-Show % Annual Exposure Recoverable at 80% fill
Single practice (2 Mohs surgeons) 50 cases/wk 10% $468,000/yr ~$374,400
Regional group (10 locations) 100 cases/wk 10% $936,000/yr ~$748,800
MSO platform (50+ locations) 500 cases/wk 9% $4,212,000/yr ~$3,369,600
PE rollup (150+ locations) 1,000 cases/wk 8% $7,488,000/yr ~$5,990,400
Recoverable estimates assume 80% waitlist fill rate — the CaseFlow benchmark. No-show rates from published dermatology literature. Actual recovery varies by waitlist depth, patient response rate, and cancellation lead time.
Built for Mohs

What CaseFlow does for high-volume dermatology practices

Every feature is built for the Mohs surgical workflow — same-day fills, multi-stage procedures, anticoagulant coordination, and post-op wound care at scale.

⚡

Same-Day Mohs Slot Fill

EHR cancellation trigger → waitlist pull → confirmed replacement in <30 min. First YES wins the slot. No staff manual calling. Turnaround time: sub-12 minutes for practices with active waitlists.

🔬

Biopsy Result Follow-Up Automation

Reduces "where are my results?" call volume by 60–80%. Auto-follows at T-48h and T-72h post-biopsy. Flags non-confirmed results for office staff — before the patient calls in.

🩹

Post-Op Wound Care Education

Bilingual EN/ES wound care SMS cadence at Day 2, 7, and 14 post-op. Specific clinical questions, photo-prompt for wound concerns. Critical for TX, FL, and CA markets where Spanish-language compliance matters.

💳

Cosmetic Deposit Capture

SMS → Stripe checkout (Apple Pay / Google Pay) for Mohs + cosmetic appointments. Reduces cosmetic no-shows 30–50%. Per-procedure-category deposit rules — no code changes needed. Late-cancel deposits convert to 12-month credit.

⭐

Derm-Specific NPS → Google Review Engine

Surgical patients post-Mohs are the highest NLI (Net Likelihood to Recommend) cohort in dermatology. Promoter patients (9–10 score) get a specialty-framed review request. Click-track to leaderboard.

🔧

Cross-Practice Patient Comms Standardization

MSO-grade single-config deploy across all acquired practices. Pre-op protocols, wound care cadences, deposit rules, and waitlist blast settings standardized and rolled out in hours — not weeks.

State Benchmarks

How does your state stack up?

Average Mohs no-show rates vary by state based on patient population, surgical volume, and practice size. Click your state for the full benchmark report.

TX
Texas
11.2%
avg. no-show rate
NY
New York
9.8%
avg. no-show rate
FL
Florida
12.4%
avg. no-show rate
CA
California
8.7%
avg. no-show rate
CO
Colorado
7.9%
avg. no-show rate

Full state reports include procedure volume, average case value, and recoverable revenue for your market size. See all state benchmarks →

For PE Rollups & MSO Platforms
For platforms running 100–250+ dermatology locations, the economics compound — fast
At a $1,800 average Mohs case value and an 8–10% no-show rate, a 150-location platform has $5M–$7.5M/year in recoverable exposure. CaseFlow's platform tier deploys across all sites from a single config — MSO governance without MSO overhead.
$3.5–10M
Annual revenue exposure for large PE derm platforms
80%
Waitlist fill rate for same-day cancellations
30–50%
No-show reduction from deposit collection
<30 min
Same-day slot fill turnaround target
Calculate your platform's ROI → See PE case study →
Practice Perspective

What dermatology practice directors say

"We used to have one scheduler spend 90 minutes every morning calling Mohs patients to confirm. She'd still miss the anticoagulant hold until the pre-op call the day before surgery. CaseFlow handles all of it now — hold confirmations, wound care check-ins, waitlist blasts. She's back to scheduling."
— Dermatology Practice Director (illustrative; based on directional accuracy from operational profiles of high-volume Mohs practices)
"Our waitlist fill rate went from 40% to 75% in the first month. The blast goes out, we get 2–3 YES responses within 15 minutes. Previously we'd have called patients one by one and given up after 30 minutes."
— ASC Operations Director, multi-location dermatology platform (directional accuracy from operational profiles)
FAQ

Questions from dermatology and Mohs practices

When a Mohs case cancels, CaseFlow identifies the procedure type and date, scans your waitlist for matching patients who have confirmed their readiness, and fires a single broadcast SMS with a YES/NO reply link. First confirmed YES wins the slot. Average turnaround: under 30 minutes. No manual calling, no staff time.
Yes. CaseFlow's pre-op workflow includes drug-specific reminder timing — aspirin, clopidogrel, warfarin, apixaban, rivaroxaban, dabigatran each get their own cadence. Non-confirmation flags your office before the hold deadline, not after the patient has already arrived for surgery.
Yes. Post-op check-ins are fully bilingual (EN/ES). The system detects the patient's preferred language from their record and sends the full cadence — Day 2, Day 7, Day 14 wound care check-ins — in the correct language. Critical for TX, FL, and CA markets.
Yes. CaseFlow's platform tier supports unlimited locations with a central operations dashboard. Each surgeon or location can have its own procedure mix, pre-op protocol configuration, and waitlist. A central ops team sees rollup KPIs across all sites from one view. Configuration deploys across practices in hours.
CaseFlow integrates with ModMed (Modernizing Medicine EMA), Athenahealth, and eClinicalWorks. For practices using other systems, CSV imports and manual patient entry are available. API integrations for larger platforms are available on the enterprise tier. See all integrations →
See also: Mohs Surgery Deep-Dive · All Specialties · Pricing →

See the numbers for your practice

Start with a live sandbox — see how CaseFlow fits into your dermatology workflow. Or book a 20-min call with an implementation specialist.

See the derm case study → See PE/COO case study Book a 20-min call