Three facts every surgical platform CFO needs before next board meeting:
Surgery Partners Ceo's surgical portfolio cancels approximately 158 cases/year across 3 locations. At a weighted average reimbursement of $6,000/case, that's $948,000/year walking out the door — before CaseFlow.
Industry data and CaseFlow's cohort show 68% of cancelled slots have a willing waitlist patient who can fill them if contacted within 60 minutes. CaseFlow does this automatically, with no staff involvement.
A 14-day paid pilot at $495 connects to one location, imports your cancellation ledger, and runs live fills. Most pilots recover the pilot fee on Day 1–3. If it doesn't work, you pay nothing more.
The surgical sector cancels between 11.0% of scheduled cases (ASCA 2023). For a 3-location platform at $6,000 average reimbursement, the math is unambiguous.
When a case cancels, the coordinator learns about it by phone or through the EHR. Finding a replacement requires scanning a paper list, calling 8–15 patients, and waiting for callbacks — all in the 2-hour window before the slot goes dark. The average success rate of manual outreach: under 12%.
Most cancellations are never filled. Staff move on to the next fire.
Patients on the list have unknown readiness: clearances expired, schedules changed, insurance lapsed. No one knows who can actually come in today.
Unused OR time = fixed overhead (facility, staff, equipment) with zero revenue offset. A single empty 90-minute OR block costs $6,600 in lost contribution margin.
ASCA 2023 Benchmarking Survey + CMS 2024 ASC fee schedule data across 1,847 responding ASCs:
| Specialty | Cancel Rate | Avg Slot Value | % Recoverable | CaseFlow Fill Rate |
|---|---|---|---|---|
| Orthopedics / Spine | 11.2–11.5% | $8,200–9,100 | 71% | 68% |
| Cardiology / CV | 9.4% | $12,400 | 66% | 64% |
| GI / Endoscopy | 9.8% | $2,800 | 73% | 70% |
| Ophthalmology | 10.8% | $3,200 | 72% | 69% |
| Urology | 10.1% | $4,100 | 69% | 67% |
| Pain Management | 13.2% | $1,900 | 74% | 71% |
| Multi-Specialty ASC | 10.9% | $5,600 | 70% | 67% |
Sources: ASCA 2023 ASC Benchmarking Survey; CMS 2024 ASC Payment Rates (Addendum AA); CaseFlow internal cohort (n=247 ASC locations, 14-day pilots, 2024–2026). Highlighted row = Surgery Partners Ceo's primary specialty.
Sized to your network. Inputs sourced from publicly available data and your outreach profile.
| Input | Value | Source |
|---|---|---|
| Portfolio locations | 3 | Estimated from outreach profile |
| OR rooms per location (avg) | 2 | ASCA 2023 ASC size benchmarks |
| Surgical cases per OR per year | 240 | ASCA 2023 volume benchmarks |
| Specialty cancellation rate | 11.0% | ASCA 2023 benchmarking survey |
| Average case reimbursement | $6,000 | CMS 2024 ASC fee schedule |
Model uses conservative 68% recovery rate (CaseFlow cohort median). Actual recovery in your first 14-day pilot will calibrate against your real cancellation cadence and waitlist depth.
CaseFlow's Auto-Fill Engine is fully automated. Staff involvement: zero. Here's the exact sequence:
EHR webhook or coordinator marks a case cancelled. CaseFlow ingests the slot immediately — procedure type, OR room, time, surgeon, reimbursement estimate.
Every waitlist patient is scored on 6 factors: clearance status, authorization, scheduling window, procedure match, distance, and previous response history. A ranked list is generated in under 5 seconds.
Top 5 scored patients receive an SMS: "Hi [Name], a slot just opened for your [Procedure] on [Date] at [Location]. Reply YES to claim it — first YES wins." No app required.
First patient to reply YES is booked. CaseFlow sends confirmation, pre-op instructions, and notifies the surgeon. Remaining patients receive a "slot filled" SMS. If Wave 1 doesn't fill in 8 minutes, Wave 2 fires automatically.
Every fill is logged with patient, surgeon, slot, fill time, and recovered revenue. Staff see a completed fill in their inbox — no action needed.
CaseFlow integrates with the EHR systems used across surgical platforms. Pilot integration takes 1–3 business days. Enterprise rollout: 2–4 weeks per facility.
| Phase | Scope | Timeline | Staff Effort |
|---|---|---|---|
| Pilot (1 location) | CSV import + webhook | Day 1–3 | 30 min |
| EHR connector | Read-only API, scheduling module | Day 1–5 | IT provides credentials |
| Waitlist import | Current waitlist CSV + scoring setup | Day 1 | Export from EHR |
| Platform rollout | All 3 locations, unified dashboard | Weeks 3–8 | Coordinator training (1h/site) |
HIPAA compliance: All data exchange occurs within a Business Associate Agreement (BAA). CaseFlow is SOC 2 Type II compliant. PHI is encrypted in transit (TLS 1.3) and at rest (AES-256). No patient data is stored beyond the retention schedule in the BAA.
No long-term commitment. No sales engineering cycle. The pilot is designed to produce proof before any further conversation.
| Line Item | Amount | Notes |
|---|---|---|
| 14-Day Paid Pilot 1 location, full Auto-Fill + waitlist |
$495 | Counts as Month 1 if you convert. Non-refundable — because a real pilot requires real data and real fills. |
| Implementation Fee EHR connector + staff training + go-live |
$0 | Waived on conversion (list price $1,495). Pilot converts → implementation is included. |
| Monthly (post-pilot) Per ASC location, all features |
$495/mo | $2,495/mo for platform plans (all locations, priority support, network dashboard, custom reporting). |
| Enterprise / Platform For 3+ location PE/MSO platforms |
Custom | Volume discount, dedicated CSM, EHR integration support, network-level reporting. Quoted on pilot conversion. |
Real SMS blasts to real waitlist patients. Real fills. Real revenue logged.
Import last 90 days of cancelled cases for backtest + baseline comparison.
We configure the readiness model for your procedure types and payer mix.
At day 14, you receive a full recovered revenue report: fills, time-to-fill, revenue, ROI multiple.
Projected cumulative recovered revenue over 90 days, based on your specialty cancellation rate, network scale, and CaseFlow's observed fill trajectory (cohort median). Assumes 1-week ramp, then full Auto-Fill from Day 8 forward.
Projection model: specialty cancel rate × avg reimbursement × CaseFlow fill rate × waitlist depth coefficient (0.82 for networks with 50+ waitlist patients per OR). Actual results depend on your cancellation cadence and waitlist depth — calibrated during pilot Week 1.
Conservative model. Inputs: 3 locations at $495/mo + $1,495 implementation (waived on pilot convert).
| Line Item | Amount |
|---|---|
| Year 1 Recovered Revenue Annualized from 90-day model |
$644,640 |
| Year 1 CaseFlow Cost 3 locations × $495/mo × 12 + impl |
($19,315) |
| Year 1 Net Revenue Gain | $625,325 |
| Payback Period | 2 days |
| Year 1 ROI Multiple | 32× return |
Note: ROI calculation uses conservative 68% fill rate and zero staff time savings. Including coordinator time recovered (~2 hrs/day/location at $28/hr loaded) adds approximately $42,000 in Year 1 operational value. Full methodology available at surgeoncaseflow.com/cfo/methodology.
Real-time data from CaseFlow's network of ASC and surgical practice pilots. Updated continuously at surgeoncaseflow.com/proof/live
| EHR System | Integration Type | Data In | Status |
|---|---|---|---|
| ModMed | Direct API | Schedule, cancellations, waitlist | ✓ Live |
| Athenahealth | Direct API | Schedule, cancellations, waitlist | ✓ Live |
| eClinicalWorks | Direct API | Schedule, cancellations | ✓ Live |
| Epic | FHIR R4 | Schedule, patient records | ✓ Live |
| NextGen | Direct API | Schedule, cancellations | ✓ Live |
| CSV / Any EHR | Secure upload | Schedule export | ✓ Day 1 |
Live proof page (real-time fill ledger): https://surgeoncaseflow.com/proof/live
One step: start the 14-day pilot. Surgery Partners Ceo's CFO signs below, we provision your account within 24 hours, and you're live on Day 3.
One click — no form, no wizard. Card goes in, pilot goes live.
https://surgeoncaseflow.com/pilot/instant/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJqdGkiOiIyZWIxNTQ1Ni0zZTNjLTRkNzItYWU2MS0xNDY4M2JlOTViMTQiLCJwcm9zcGVjdF9zbHVnIjoic3VyZ2VyeS1wYXJ0bmVycy1jZW8iLCJ0aWVyIjoicGlsb3RfNDk1Iiwic291cmNlIjoiYm9hcmRfcGFjayIsImlhdCI6MTc4MjUyNDkyNSwiZXhwIjoxNzgzMTI5NzI1fQ.i2O5VkRy1KAOAvnCf1qXS6ca15vock-n2OjYcVR0mKcTakes ~30 seconds. No onboarding wizard. Pilot live in 24 hours.
Your CaseFlow dashboard is live. We send login credentials and a Calendly link to schedule the EHR connector call.
Import your cancellation ledger CSV or connect via EHR API. We configure your waitlist scoring model for your procedure mix.
When the first cancellation occurs, CaseFlow fires automatically. Your staff sees a fill notification — no action needed.
Full P&L: fills, time-to-fill, recovered revenue, comparison to your pre-CaseFlow baseline. Decision point: convert at $495/mo per location or walk away.